🛠️ Support Center

Welcome to our Support Center. We’re here to help you have a smooth and enjoyable shopping experience. Whether you have questions about your order, need help with a return, or have a technical issue — we're just a click away.

📦 Orders & Shipping

Track Your Order

Once your order is placed, you’ll receive a confirmation email/SMS with your order ID. After it is shipped, you’ll receive a tracking link to monitor delivery progress.

Delivery Timeframe

  • Standard delivery: 3–7 days of delivery.
  • Delivery timelines may vary depending on your location and courier availability.

Shipping Charges

  • free shipping on prepaid orders over ₹499.
  • Cash on Delivery (COD) orders.

Missed Delivery?

If you miss a delivery attempt, the courier will try again or contact you. You can also reschedule delivery via the tracking link.

🔁 Returns & Refunds

Return Policy

Not satisfied with your order? We’re happy to help!

  • Return requests must be placed within 7 days of delivery
  • Items must be unused, unwashed, and in original condition with all tags intact.

How to Return

  1. Login to your account.
  2. “My Orders”
  3. “Request Return”
  4. Follow the instructions to schedule a pickup.

Refund Process

  • Once we receive and verify the returned item, we initiate a refund within 5–7 business days.
  • Refunds are credited back to your original payment method.

Exchange Option

We currently do not offer direct exchanges. You can place a new order after returning the original product.

💳 Payments & Security

Payment Methods Accepted

  • UPI (Google Pay, PhonePe, Paytm, etc.)
  • Credit/Debit Cards (Visa, MasterCard, RuPay)
  • Net Banking
  • Wallets
  • Cash on Delivery (COD)

Payment Safety

All transactions are secured using SSL encryption. Your card and banking details are processed through trusted payment gateways and are never stored or shared.

Facing Payment Failure?

  • Check your internet connection
  • Retry with a different payment method
  • Contact your bank
  • If charged but no confirmation, contact us with your transaction ID

👤 Account & Login Support

Forgot Password?

Click on “Forgot Password” on the login screen and enter your email/mobile number. You’ll receive a reset link.

Update Account Info

To change your address, phone number, or other details:

  • My Account > Profile Settings

Login Issues?

Try clearing your browser cache, or use a different device/browser. If the problem persists, contact our support team.

🛍️ Product & Stock Queries

Item Out of Stock?

If an item is out of stock, click “Notify Me” on the product page to get an alert when it's back.

Size/Color Issues?

Check our Size Chart on the product page or reach out for personalized assistance.

Received a Damaged Product?

We're sorry! Please contact us within 24–48 hours of delivery with photos, and we’ll assist with a return/replacement.

📞 Contact Us

Still need help? We’re here to assist!

🤝 Our Promise

We care about your satisfaction. Our customer support team is committed to solving your issues quickly and professionally.

Thank you for choosing [THE BEBLA] – Happy Shopping! 🛍️